disciples

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Where Does Fanatical Customer Service Start and End?

by MJ DeMarco August 12, 2010

The Hierarchy of Service Effectiveness is a model which outlines the most effective business entities that yield the best customer service result.

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Thumbnail image for Explode Your Business By Dialing In Customer Service That “SUCKS”!

Explode Your Business By Dialing In Customer Service That “SUCKS”!

by MJ DeMarco August 11, 2010

Why sugarcoat it.  Customer service in the modern age, sucks.  We have become so inundated with poor customer experiences from the businesses in our life, we now except crappy customer service as a standard of expectation.

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