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Thumbnail image for Why Netflix and Bank of America Pisses You Off And What You Can Learn from It!

Why Netflix and Bank of America Pisses You Off And What You Can Learn from It!

by MJ DeMarco October 11, 2011

Two big lessons that you can learn from the recent Netflix public relations disaster. And of course, no bad customer service story isn’t complete without a story about Bank of America. Stakeholder violations – how the uncover Fastlane opportunities.

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When Was The Last Time You *Violated* Your Customer?

by MJ DeMarco July 25, 2011

Growing a business is tough enough. It becomes tougher when your customer service sucks. How to turn this to your advantage…

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Thumbnail image for Explode Your Business By Dialing In Customer Service That “SUCKS”!

Explode Your Business By Dialing In Customer Service That “SUCKS”!

by MJ DeMarco August 11, 2010

Why sugarcoat it.  Customer service in the modern age, sucks.  We have become so inundated with poor customer experiences from the businesses in our life, we now except crappy customer service as a standard of expectation.

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Thumbnail image for You Can’t Overcome Crappy Customer Service With…

You Can’t Overcome Crappy Customer Service With…

by MJ DeMarco July 22, 2010

Don’t let a $10/hr employee ruin a $500 million capital investment.

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