Two big lessons that you can learn from the recent Netflix public relations disaster. And of course, no bad customer service story isn’t complete without a story about Bank of America. Stakeholder violations – how the uncover Fastlane opportunities.
Why sugarcoat it. Customer service in the modern age, sucks. We have become so inundated with poor customer experiences from the businesses in our life, we now except crappy customer service as a standard of expectation.